CISV CATALOG
CISV VID: 1760651887000/27415
HUB Status: A (HUB on CMBL)
CISV Ordering Address: 110 CYPRESS STATION, SUITE 123
– HOUSTON, TEXAS 77090
SIC: 7379
NAICS: 541512
Type: HISPANIC, WOMAN OWNED & SMALL BUSINESS
Effective Date: March, 2005
Latest Update: August, 2008
This is a true and accurate copy of the catalogue approved with the
Texas Building and Procurement Commission.
Effective Date of catalogue: (date determined by CISV)
Vendor Contact Information:
| Contact Person: | Sonia Clayton |
| Phone: |
713-560-5356 |
| Fax: | 281-350-9873 |
| E-Mail Address: | sclayton@vip-global.com |
| CMBL Address | Same as above |
Catalogue Products / Services:
| Class-item | Service Description | List and State Price Description |
| 209 | COMPUTER SOFTWARE FOR MINI AND MAINFRAME COMPUTERS (PREPROGRAMMED) | |
| 209-68 | Programming: Basic, Assembler, etc. | $65.00 to $120.00 per hour |
| 209-69 | Project Management |
$65.00 to $125.00 per hour |
| commodity items shown for class 209 are available for the districts: 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25 | ||
915 |
COMMUNICATIONS AND MEDIA RELATED SERVICES | |
| 915-96 | Web Page Design and/or Management Services | $65.00 to $100.00 per hour |
| Commodity items shown for class 915 are available for the districts: 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25 | ||
| 918 | CONSULTING SERVICES | |
| 918-90 | Strategic Technology Planning and Consulting Services | $65.00 to $130.00 per hour |
| Commodity items shown for class 918 are available for the districts: 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25 | ||
| 920 | DATA PROCESSING, COMPUTER, PROGRAMMING, AND SOFTWARE SERVICES (ERP - SAP - ORACLE - LAWSON - OTHERS) | |
| 920-37 | Networking Services (Including Installation, Security, and Maintenance ) | $40.00 to $120.00 per hour |
| 920-40 | Programming Services, Computer | $65.00 to $120.00 per hour |
| 920-45 | Software Maintenance/Support | $65.00 to $120.00 per hour |
| 920-46 | Software Updating Services | $65.00 to $120.00 per hour |
| 920-91 | Training, Computer Based Training (Software Supported)/VIP Learning Management System (LMS) | $65.00 to $120.00 per hour |
| commodity items shown for class 920 are available for the districts: 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25 |
Statement of Guarantee: VIP(Virtual Intelligence Providers, LLP) will make available equivalent replacement parts for a product sold to the state for at least 3 years after a products is discontinued.
Pricing Disclaimer: As required by Texas State Law we are required to input List/State Prices for our catalog items, however. The prices listed in our catalog, therefore, are not the final sell price and may not be accurate representations of the final selling price once negotiated. Please contact your representative for final pricing.
Project Manager: Develops information
system architectures based on business strategies and requirements.
Responsible for the design of complex information systems for clients.
These designs will frequently involve creating efficient enterprise-wide
networks, integrating multi-systems and developing logical and physical
system models to match strategies and requirement. Knowledge of systems,
architectures, systems management, networking and application design
techniques identifying products and human resources critical to project
designs.
Specialist: Service Specialists will provide business
and technical expertise to analyze client requirements, develop technical
solutions, estimate the scope of effort, and perform functional and
technical skills.
Consultants: Consultants analyze the current business
processes, identify future business processes and determine the gap
between the present and future states. Consultants recommend solutions
based on organizations' strategies.
Maintenance and Repair Support Plan
Virtual Intelligence Providers, LLC strives to provide the best customer service after sales for maintenance, repair, and solution support.
Contact person: Leica Fielding, Product Manager. She is responsible for our customer service related calls, questions, complaints, etc.
Telephone Number: 1-813-546-7575
Hours of Operations: M-F 9:30am - 5:30pm EST
Related Policies:
Thirty day Warranty for Documentation and E-Learning
Solutions
All services come with a warranty against providers defect or failure
for a period of 30 days from delivery date. This warranty covers replacement
or repair of a solutions produced by VIP. Replacement and changes are
often produced within 30 days after purchase with the same service product.
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CONTENT CHANGES: Chapter additions to the same solution version content can be also added at a rate of $75 p/h in a time and materials consulting arrangement.
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SOFTWARE UPGRADES: From time-to-time Virtual Intelligence Providers, makes enhancements and engineering changes to its training solutions. Upgrades and changes are limited to two chapters up to 5 pages each.
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SOFTWARE SUPPORT: The Client is entitled to One (1) hour/month off telephone support, during regular support hours (Monday through Friday) 9:00 AM to 5:00PM CST, excluding weekends and holidays. If the client goes over the 1hour/month additional support, the client will be charged at a discounted rate of (50% of official service rate). Additional phone support usage is calculated at increments of 15 minutes.
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NOTE: There will be no time usage accrued if the cause of the call is determined to be due to a VIP ‘s solution bugs, faulty upgrade disks, defective content material or program failure caused by VIP’s training solution.
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At the time of closing the Client has the option to accept or reject warranty terms. If the client rejects it at the time of purchase, this offer option will be documented as DECLINED. However, VIP will provide Customer Service Level 1Support (CSL1) -for the first 60 days of the implementation.
Customer Service:
For the majority of situations encountered, the typical reasons for
escalating customer service levels are as follows:
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Problem severity has increased
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Lack of sufficient progress against an open case (project)
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An Engineering Problem Report (referred internally) that has not been addressed
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Open issues reported to Level CSL1 are affecting solution installation(s)
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Significant interruption to data access or loss of data
Customer Service Levels:
- CSL1 is defined as: Solution bugs, faulty upgraded disks, defective content material or program failure caused by VIP’s training solution. Implementation Support – Solution Engineer: Leica Fielding 1-813-546-7575.
- CSL 2 is defined as: Repeated bugs, faulty upgraded disks, defective content material or program failure that CSL 1 can not resolve– Solution Engineer: Julio Navarro 1-813-546-3122.
- Direct Complaints can be filed in writing: customerservice@vip-global.com
Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost
in shipping back to the customer. All replacement/repaired solutions
are shipped FEDEX Ground unless a rush is requested. The cost of such
a shipping upgrade is to be paid by the customer prior to shipment.
Notes:
(1) VIP is not responsible for any damage to parts or personal or property
injury as a result of using any of our products or as a result of defective
products. (2) By contracting with VIP, you indicate that you have read
this policy and agree with it. (3) VIP is a service provider. (4) VIP
reserves the right to change this policy at any given time. Changes
will be posted in VIP’s CISV website within 24 hours after changes
are approved by President and CEO Mrs. Sonia Clayton.