How Are We Doing?

Quality Control / Client Satisfaction Survey

At VIP we do our very best to satisfy our clients. In line with that thought we are asking you a few questions —see below— regarding your experience(s) with us.

Company:          Name:          Lastname:         

1. How satisfied are you with VIP?




2. How long have you been our client/customer?




3. Is/Was VIP meeting or exceeding expectations in the current/past engagement(s)? Please consider the following criteria: Quality of service, timely deliveries, budget, work processes, presentation, or any other you may consider relevant.

       
Comments:  

4. Are there any areas where improvement might be needed? Consider items such as training, deliveries, resources, invoicing, response time, or overall performance.

       
Comments:  

5. Do you feel VIP has added value to your project(s) / organization? 

       
Comments:  

6. Are there other areas within your organization where VIP could assist beyond our current engagements?  (cross-marketing opportunities, instructional issues, related services)

       
Comments:  

7. Are you satisfied with the performance of VIP resources?  Please consider the following: Quality of work, knowledge of the field, timeliness. personal presentation, communication skills, relevance of advice, input or suggestions received, individual behavior, ability to avoid/resolve conflict, accountability, or any other you may deem appropriate.

       
Comments:  

8. Are there any resource/consultant related issues that require(s) our immediate attention/intervention? If yes, please explain.  

       
Comments:  

9. May you suggest ways for our consultants/resources to improve?  

       
Comments:  

10. If needed, would you re-engage our professionals/resources currently deployed to assist you with your project? Please tell us why or why not.  

       
Comments:  

11. Is there anything lacking, or that you would like us to provide as part of our currently deployed services?  

       
Comments:  

12. In the future, would you buy from us?





13. Would you recommend us to a friend or associate?